Shipping policy

Shipping

We ship anywhere in the United States and internationally. Shipping is free for domestic orders over $100. Orders are processed within 24 hours and shipped with USPS Ground Shipping. After your order is shipped, you will receive an e-mail notification with a USPS tracking number. To track your order please visit the USPS website. You can expect your package 4 business days after placing an order.

We offer gift wrap for some of our products. If you would like to include gift wrap and a card, add our Gift Wrap product to your order. You can also add a personalized message at checkout.

If you have any questions regarding your order status or if you would like to request expedited shipping, please contact us at info@puppylovegifts.com.

Returns and Exchanges

Your full satisfaction with your purchase is very important to us. You can return any item within 30 days of delivery and receive a full refund. You can also exchange an item for a different size within 30 days of receiving it.

If you would like to exchange or return an item, please e-mail us at info@puppylovegifts.com. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 3-5 business days, depending on your bank. To return your product, mail it to: 12589 Cresta Way, San Diego, CA 92128, United States. The return shipping cost is non-refundable.

Our policy lasts 30 days. If 30 days have gone by since you've received the item you purchased, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.